Refund & Cancellation Policy
Last updated: October 11, 2026 • Transparent, self-service subscription management
14-Day Guarantee
Full 100% refund on initial subscription purchases within 14 days, no questions asked.
One-Click Cancel
Cancel your plan anytime directly via the official Stripe Customer Portal with zero cancellation fees.
Keep Your Access
When you cancel, your Pro features remain fully active until the end of your paid billing period.
1. How Subscription Cancellation Works
We believe you should have total control over your payments. You may cancel your TapFree Pro subscription at any time without calling support or navigating dark patterns.
How to cancel in under 30 seconds:
- Visit the Stripe Customer Billing Portal (or click “Manage Subscription” inside your creator dashboard).
- Enter the email address associated with your TapFree account.
- Click “Cancel Plan”. Your subscription will be canceled immediately.
Following cancellation, you will receive an automatic confirmation email from Stripe. Your Pro features will remain available until the date your billing period expires. You will not be billed again.
2. 14-Day Money-Back Guarantee
If you subscribe to TapFree Pro and determine within 14 days that the software does not suit your needs, we will issue a full 100% refund.
To request your refund, email [email protected] from your registered email address with the subject line “Refund Request”. Our support team will process your refund within 24 to 48 business hours.
3. Renewal & Annual Plan Refund Terms
- Monthly Plans: Subscriptions renew automatically every 30 days. To avoid being charged for the subsequent month, please cancel prior to your renewal date.
- Annual Plans: If your annual plan renewed and you did not intend to continue, contact us within 7 days of the renewal transaction, and we will issue a full refund upon cancellation.
4. Refund Processing & Bank Timelines
All refunds are processed directly through Stripe to the original payment method (debit/credit card) used at checkout.
Once initiated by our support team, refunds typically appear on your card or bank statement within 5 to 10 business days, depending on your financial institution’s standard processing times.
5. Dispute Prevention Notice
If you ever see a charge from TapFree you do not recognize or wish to cancel, please reach out to us at [email protected] first. We honor all valid cancellation and refund requests promptly, avoiding the need for lengthy card chargeback disputes.
6. Need Help With Billing?
Customer Billing Support:
Email: [email protected]
Portal: billing.stripe.com/p/login/...
Response Time: Mon–Sun within 24–48 hours